Shipping & Handling
Free shipping via USPS in the USA. Shipping to Canada is through USPS and is calculated at checkout.
We ship all orders by USPS Ground unless otherwise specified. Orders shipped to a P.O. Box will be delivered by US Postal Service. We cannot ship 2nd Day Air or Next Day Air to a P.O. Box address.
- Shipping costs are non-refundable for unclaimed, undeliverable or returned packages, unless the mistake was the result of our error.
- All orders $100 or more will be shipped UPS.
- Our warehouse does not ship orders over the weekends or or during holidays. Therefore, if you place an order after 11:00 A.M. Pacific Time on Friday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order. Allow 3-5 business days for your order to arrive.
- Holiday Ordering: We highly suggest that you place your order at least 7-10 days before any major holiday to allow enough time for delivery.
Shipping to Canada
We ship by USPS International Priority Mail (United States Postal Service) to Canadian addresses. Please allow 10-15 business days for shipments to Canada. Customer is responsible for any customs or duties charges.
Please choose an address that is 'secured' where your package will not likely be stolen by others. If you are not going to be home during delivery hours, please change your shipping address to one where you will be present. Jatai Products is NOT responsible for any loss or damage due to packages left at your door step.
If outside the U.S.A. and Canada, please email or call us.
We do not ship outside of the USA and Canada for online orders but it's possible to ship outside of these countries.
PLEASE NOTE: Shipping charges do not include taxes or duties. We recommend that you contact your local customs office to request the details of these charges. If you decide to refuse any shipments from JataiProducts.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to JataiProducts.com. This amount will be subtracted from your merchandise refund. JATAI.net has made every effort to minimize the shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please contact us.
Military APO/FPO and U.S. Territories
We ship to APO/FPO U.S. Military addresses and U.S. Territories. We ship all orders via USPS Priority Mail to APO/FPO U.S. Military addresses and U.S. Territories. We are not able to ship expedited service to APO/FPO U.S. Military addresses.
Most items shipped to APO and FPO addresses will be received within 5 to 7 calendar days. Some orders may take up to 14 days, and sometimes longer depending on world events.